Repair Zone Warranty Policy
At Repair Zone, we are committed to delivering reliable repair services and high-quality replacement parts. Every eligible repair is backed by our warranty to give you confidence and peace of mind.
Please read the following warranty terms carefully before requesting warranty service.
Repair Service Warranty
Repair Zone provides a 30-day service warranty on eligible repair services.
If the same fault returns within 30 days of the repair date due to our workmanship, we will inspect your device and repair the issue at no additional labour cost.
If the original fault cannot be resolved after inspection, Repair Zone may offer an alternative solution or refund the original service charge, subject to our technical evaluation.
Please Note:
Warranty applies only to the original repaired fault.
New or unrelated hardware or software issues are not covered.
Physical damage, liquid damage, or customer misuse after repair will void the warranty.
Display Replacement Warranty
Repair Zone offers a limited warranty on eligible display replacements.
Our warranty covers manufacturing defects only and does not cover accidental or external damage.
The display warranty becomes void if the device shows:
Cracked or broken glass
Liquid or moisture damage
Burn marks
Pressure damage
Dead pixels caused by impact
Green, white, or coloured display lines caused by physical damage
Blank or flickering screen resulting from accidental damage
Bent frame or housing
Any signs of misuse or unauthorized repair
If a display qualifies for warranty service, our technicians will inspect the device before approval. Replacement time may require up to 72 hours, depending on parts availability and quality testing.
Battery Replacement Warranty
Replacement batteries supplied by Repair Zone include a limited warranty against manufacturing defects.
The battery warranty does not cover:
Water or liquid damage
Short circuits
Physical damage
Swollen batteries caused by misuse
Damage from non-certified chargers or accessories
Battery performance affected by abnormal usage, excessive heat, or software issues
If you experience unusually poor battery performance under normal usage during the warranty period, we will test the battery and provide warranty service if a manufacturing defect is confirmed.
Approved battery warranty replacements may require up to 72 hours for testing and replacement.
Parts Warranty
Eligible replacement parts supplied by Repair Zone are covered against manufacturing defects only.
Warranty does not cover:
Accidental damage
Liquid damage
Electrical surges
Unauthorized repair or modification
Normal cosmetic wear
Damage caused by improper handling
Warranty duration varies depending on the replacement part and will be clearly stated on your invoice.
Repair Time & Service Delays
Most common repairs are completed on the same day.
However, repair time may be extended due to:
Parts availability
Advanced motherboard repairs
Software-related issues
Additional faults discovered during diagnosis
Supplier delays
Public holidays or unforeseen circumstances
If a delay occurs, our team will keep you informed throughout the repair process.
Warranty Claim Process
To request warranty service:
Bring the repaired device to any Repair Zone branch.
Present your original invoice or digital proof of repair.
Our technicians will inspect the device.
If the issue is covered under warranty, the repair will be completed according to the applicable warranty terms.
Repair Zone reserves the right to refuse warranty claims that do not meet the warranty conditions.
Customer Responsibilities
To keep your warranty valid:
Keep your original invoice or digital receipt.
Do not allow unauthorized repair or modification.
Protect your device from accidental impact and liquid exposure.
Use genuine or certified charging accessories.
Report warranty issues before the warranty period expires.
Device Collection Policy
Customers are requested to collect repaired devices as soon as possible after receiving notification.
Repair Zone recommends collecting repaired devices within 60 days of repair completion.
Devices left unclaimed beyond this period may be subject to storage limitations or disposal in accordance with applicable laws and company policy. Repair Zone shall not be responsible for loss, damage, or deterioration of unclaimed devices after the stated collection period.
Warranty Exclusions
The following situations are not covered by warranty:
Accidental drops
Cracked screens after delivery
Water or liquid damage
Fire or heat damage
Customer negligence
Software issues unrelated to the repair
Virus or malware
Power surge damage
Improper charging practices
Unauthorized repairs by third parties
Damage caused by incompatible accessories
Policy Updates
Repair Zone reserves the right to modify, update, or revise this Warranty Policy at any time without prior notice.
The latest version published on our website will always supersede previous versions.
If you have any questions regarding our warranty coverage, please contact the Repair Zone support team before requesting service.